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We’re sorry to hear that you want to return one of our products. But we’ll make this process as fast and painless as possible.

Have a Question?
Ask a Spy Tec Expert!

If you’re having problems using one of our products, settting up your GPS tracking or anything else, please call or chat with us first. We’re here and eager to help!

SpyTec Return Rules & Restrictions

100% Satisfaction Guarantee. If you are not 100% satisfied with your purchase, within 30 days of your purchase we'll give you a full refund. We're committed to making sure you are fully satisfied with and confident using every surveillance product you buy from us!

Returns Policy

Most items can be returned for any reason, whether opened or used. You have 30 days to return your order and will get an immediate replacement (if item is in stock) or a refund. If your product is defective, the return shipping is free.

All returns will need a valid RMA (Return Merchant Authorization) number on the front of the package or the shipment may be refused by our warehouse. RMA's may be requested by following the link at the bottom of this page.

All returns or exchanges missing contents or with damage to the original box may be refused or may be subject to a 20% restocking fee (i.e. missing/damaged UPC barcodes, missing/damaged manuals, missing/damaged warranties, tape on the manufacturer’s box, etc.) Spy Tec is not liable in any way for returned packages that were lost or damaged during shipment.

No Return/Exchange on the following:

  • • Computer / Cellphone Spying Software once any of the packaging has been opened.

  • • Counter-Surveillance devices once any of the packaging has been opened.

  • • Memory Cards once any of the packaging has been opened.

  • • GPS Tracking service plans are non-refundable.

Start My Return Email me the GPS tracking cancellation link