Cart Lookup:
Reporting period: -
CSR Report: My Rank:

Terms & Conditions

UNDERSTAND THE PRODUCT AND OFFER PRIOR TO PURCHASING.

WE STRONGLY ADVISE THAT YOU READ THE TERMS AND CONDITIONS

By placing an order through this website, you agree to the terms and conditions set forth as below. Please read through these terms carefully before placing your order. Please print a copy for future reference. Please also read our Privacy Policy regarding personal information provided by you, which is incorporated herein by reference.

This Agreement is between SpyTec Inc. (Referred herein as Company) and you ("you", "your" or "Customer") This Section sets forth the terms and conditions which apply to the use by you of the Company Sites (as defined below) and any other subscription product or service offered for sale by Company and/or its affiliates (collectively, "Company "). Company reserves the right to make changes to the Company sites, policies, and these Terms at any time without notice.

By using, accessing or ordering products from this Website, you hereby agree to all of the following terms.

Product Clarification & Use:

SpyTec as a company offers a variety of consumer-oriented products including but not limited to dashcams, Wi-Fi-enabled surveillance cameras, and location trackers for vehicles and other property. The company also builds and manages the software platform that supports its live GPS products through smartphones, tablets and computers. The GPS platform is accessible to those who have purchased a SpyTec GPS tracker and subscribe to the company’s GPS service.

SpyTec GPS:

The SpyTec GPS platform is compatible with Windows and Macintosh computers, Android-based phones and tablets and iOS-based phones and tablets. The app is free to download to your mobile screen, but you’ll need an active SpyTec GPS tracker plan to use it. The software is designed to work exclusively with SpyTec GPS-branded tracker models.

Return Policy:

SpyTec Return Rules & Restrictions

The company offers a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, within 30 days of your purchase we'll give you a full refund, or the same amount in store credit—it’s your choice. We're committed to making sure you are totally satisfied with every surveillance product you buy from us and fully confident using each one!

Spy Tec Returns

We want you to be totally confident about every order you place, so we have a 30-day no questions asked returns policy to put your mind at ease.

Our Returns Policy—In Short

  1. You can return most items for any reason, even if opened or used.
  2. You have 30 days to return your order.
  3. You will get an immediate replacement (if item is in stock) or a refund.
  4. If your product is defective, the return shipping is free.

Our Returns Policy—The Longer Version

All returns will need a valid RMA (Return Merchant Authorization) number on the front of the package or the shipment may be refused by our warehouse. RMA's may be requested by following the link at the bottom of this page.

All returns or exchanges missing contents or with damage to the original box may be refused or may be subject to a 20% restocking fee (i.e. missing/damaged UPC barcodes, missing/damaged manuals, missing/damaged warranties, tape on the manufacturer’s box, etc.).

SpyTec is not liable in any way for returned packages that were lost or damaged during shipment.

No Return/Exchange on the following:

  1. Computer or cellphone spying software once any of the packaging has been opened.
  2. Counter-surveillance devices once any of the packaging has been opened.
  3. Memory cards once any of the packaging has been opened.
  4. GPS tracking service plans are non-refundable.
  5. GPS tracking service plans must be cancelled prior to the start of the billing cycle in order to incur no fees for that cycle.
  6. GPS tracking service plans, due to privacy and warranty, must be cancelled by completing a cancellation form at: http://www.spytec.com/return-policy/. A form will be emailed to you, and you must submit the form to cancel your service. You can verify cancellation by email or phone if you have any questions.

Note: The information you provide to cancel a subscription must match the information the company has on file. Once you’ve submitted a cancellation request, it must be approved by the company. A confirmation cancellation notice will be sent to your email address. You can always call to find out the cancellation status. If you don’t receive a confirming email, you should assume the subscription has not been cancelled.

GPS Service:

Though you cannot choose your own cellular carrier, the coverage associated with the device will be from a top-tier wireless carrier. There are no data overage fees. Your plan will be billed monthly to your credit or debit card. The monthly rate automatically adds in any applicable federal and state telecommunications taxes. You are not required to buy an annual plan. SpyTec includes a 30-day, no-hassle cancellation policy, but a partial month fee is nonrefundable. You will be able to reactivate a device’s plan in subsequent months.

All tracking plans include text and/or email alerts when the device leaves a geographic area you’ve specified. This area is termed a geo-fence. The SpyTec GPS platform overlays its tracking data on Google Maps. The maps displayed on your computer or mobile screen will show the locations of your tracker or trackers and their speeds over time. You’ll be able to download a variety of custom reports based on your devices’ tracking data. SpyTec will store your tracking data for one year.

Each SpyTec GPS device can be tracked from SpyTec GPS software running on more than one computer or mobile device at the same time if the account holder shares login and password information with another user.

IMPORTANT: Use of a GPS tracking device and related tracking software are subject to various laws, ordinances and regulations, which may vary from state to state. Please consult with an attorney regarding such laws if you have any questions.

I agree that I am over 18 and shall be responsible for all use of this GPS device, and I shall, and any and all users of the GPS device that I am activating shall, at all times comply with all federal, state and local, or foreign, if applicable, laws, ordinances, regulations, and orders concerning the proper and legal use of the GPS device and related software and information. I understand that this device is not for critical, safety, or life-threatening situations. I shall indemnify and hold harmless Spy Tec International, Inc. and its employees, owners, officers, agents, affiliates, successors and assigns, in connection with any breach or alleged breach of the foregoing.

You may return for exchange or refund within 30 days of purchase.

Billing Support

Toll Free Customer Care is available by phoning 1-872-212-7400, Monday-Saturday, 8am-6pm EST.

Terms of Service (TOS)

This Terms of Service is a legally binding agreement made by and between SpyTec Inc. and you, personally and, if applicable, on behalf of the entity for whom you are using this website (collectively, you). This TOS governs your use of this website and the services we offer on the Website (Services), so please read it carefully. BY ACCESSING OR USING ANY PART OF THE WEBSITE, YOU AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THIS TOS. IF YOU DO NOT AGREE TO BE SO BOUND, DO NOT ACCESS OR USE THE WEBSITE. INTERNET TECHNOLOGY AND THE APPLICABLE LAWS, RULES, AND REGULATIONS CHANGE FREQUENTLY. ACCORDINGLY, WE RESERVE THE RIGHT TO MAKE CHANGES TO THIS TOS AT ANY TIME. YOUR CONTINUED USE OF THE WEBSITE CONSTITUTES ASSENT TO ANY NEW OR MODIFIED PROVISION OF THIS TOS THAT MAY BE POSTED ON THE WEBSITE.

1. Use of the Company Sites:

The Company Sites contain links to other websites, resources and advertisers. Company is not responsible for the availability of these external sites nor does it endorse or is it responsible for the contents, advertising, products or other materials made available on or through such external sites. Under no circumstances shall Company be held responsible or liable, directly or indirectly, for any loss or damage caused or alleged to have been caused to a user in connection with the use of or reliance on any content, goods or services available on such external site. You should direct any concerns to such external site's administrator or webmaster.

2. Disclaimer of Warranty; Limitation of Liability:

Company neither endorses nor is responsible for the accuracy or reliability of any opinion, advice or statement on the Company sites, nor for any offensive, defamatory or obscene posting made. Under no circumstances will Company be liable for any loss or damage caused by your reliance on information obtained through the content on the Company sites. It is your responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through the Company sites. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or other content, including but not limited to financial, health, or lifestyle information, opinion, advice or other content.

SpyTec is not responsible for misuse or illegal use of its GPS platform and products.

3. Indemnification:

You agree to defend, indemnify, and hold harmless the Company, its officers, directors, shareholders, employees, independent contractors, telecommunication providers, and agents, from and against any and all claims, actions, loss, liabilities, expenses, costs, or demands, including without limitation legal and accounting fees, for all damages directly, indirectly, and/or consequentially resulting or allegedly resulting from Your misuse or inability to use the Website, or Your breach of any of these terms and conditions of this Agreement. We shall promptly notify you by electronic mail of any such claim or suit, and cooperate fully (at your expense) in the defense of such claim or suit. If we do not hear from you promptly, we reserve the right to defend such claim or suit and seek full recompense from you.

Billing Errors:

If you believe that you have been billed improperly, please notify Our Customer Service Department immediately. If we do not hear from you within thirty (30) days after such billing error first appears on any account statement, such fee will be deemed acceptable by you for all purposes, including resolution of inquiries made by your credit card issuer. You release us from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to us within thirty (30) days of its publication.

To manage your order, telephone: 1-877-212-7400.

Shipping & Customs Fees for International Customers:

When ordering, the recipient agrees to become the importer of record and is obligated to comply with all U.S. and foreign laws and regulations required for the country of import.

All orders shipped internationally can be subject to import taxes, custom duties and fees levied by the destination country. As the importer of any goods, the importer is required to pay any duties, taxes, fees or expenses of the import. Additional charges for customs clearance are the responsibility of the importer. SpyTec is not liable for or assumes any responsibility for these fees.

Note: these fees may not be included in any final total as these fees are accessed by the third-party and are not known to SpyTec.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Note: Some countries require identification or declaration from the importer. The importer is responsible for providing all necessary documentation to the appropriate authorities.

4. Miscellaneous:

This Agreement and all matters arising out of, or otherwise relating to, this Agreement shall be governed exclusively by the laws of the State of New York, excluding its conflict of law provisions. Venue for any matter arising from or related to this Agreement shall exist solely and exclusively in New York and the parties hereby submit to the personal jurisdiction of the state and federal courts sitting in the New York district of appeals.

In the event any Party shall commence any claims, actions, formal legal action, or arbitration to interpret and/or enforce the terms and conditions of this Agreement, or relating in any way to this Agreement, including without limitation asserted breaches of representations and warranties, the prevailing party in any such action or proceeding shall be entitled to recover, in addition to all other available relief, its reasonable attorney's fees and costs incurred in connection therewith, including attorney's fees incurred on appeal. No waiver of or by the Company shall be deemed a waiver of any subsequent default of the same provision of this Agreement. If any term, clause or provision hereof is held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity or operation of any other term, clause or provision and such invalid term, clause or provision shall be deemed to be severed from this Agreement.

The Company shall not be responsible for any failure to perform due to unforeseen circumstances or to causes beyond our reasonable control, including but not limited to: acts of God, such as fire, flood, earthquakes, hurricanes, tropical storms or other natural disasters; war, riot, arson, embargoes, acts of civil or military authority, or terrorism; strikes, or shortages in transportation, facilities, fuel, energy, labor or materials; failure of the telecommunications or information services infrastructure; hacking, spam, or any failure of a computer, server or software, for so long as such event continues to delay the Company's performance.

All headings are solely for the convenience of reference and shall not affect the meaning, construction or effect of this Agreement. This Agreement constitute the entire agreement between the parties with respect to Your access and use of the Website and Your ordering and use of the Products, and supersedes and replaces all prior understandings or agreements, written or oral, regarding such subject matters. The Company reserves the right to change any of the provisions posted herein and you agree to review these terms and conditions each time you visit the Website. Your continued use of the Website following the posting of any changes to these terms and conditions constitutes your acceptance of such changes. The Company does not and will not assume any obligation to provide you with notice of any change to this document.

Unless accepted by the Company in writing, these terms and conditions may not be amended by you.

Security

We utilize the Internet’s strongest security measures. Your personal financial information is transmitted over the Internet in a very safe and highly encrypted Secure Socket Layer (SSL) format by Stripe & PayPal to ensure your safety and privacy. Stripe & PayPal is the trusted provider of secure Internet services for the digital world.

Conditions of Use, Notices, and Revisions

If you choose to visit our Website, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms and Conditions, including limitations on damages and application of the law. If you have any concern about privacy at on our Website, please contact us with a thorough description, and we will try to resolve it.

Our business changes constantly, and our Privacy Policy and the Terms and Conditions may change also. From time to time, we may revise this Privacy Policy to reflect industry initiatives, changes in the law or technology, or changes in our practices regarding information collection and use. If we make revisions to the way we collect or use personal data, we may provide notice of those changes by either: (1) announcing the change on the home page of the site or (2) taking such other action as we deem appropriate under the circumstances, including without limitation, posting the revised draft of this privacy policy on the site. Any changes to this policy will become effective upon posting of the revised privacy policy on the Internet, accessible through the site. By continuing to use the site following such changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this privacy policy, as it may be amended from time to time, in whole or in part, please do not continue using this site.